Before sending any SMS command to ULT system, it is always best to check for the following to ensure a successful transaction:
- Command Format - Please follow the syntax or format prescribed for each keyword or SMS Command.
- Command Information - Please always check for the accuracy of information such as the mobile phone to be used in activating an account, the cell phone number to be activated and the right command to be used.
Processing of requests for OTA prepaid load may at times encounter delay or failure due to congestion of telco services. ULT will notify you of these instances and shall maintain your outstanding LOAD FUND balance pending final confirmation by the telco OTA system. ULT always deducts the appropriate discounted amount from your LOAD FUND for products successfully delivered to your customers in all ULT retail transactions.
This is designed to protect subscribers from accidental/unauthorized repetition of transaction. It means that any command repeated within 2 hours will not be processed. For your command to be recognized, simply type REP plus the original command.
Ex.:
ORIGINAL COMMAND: 09123456789<space>15
REPEAT COMMAND:
REP<space>09123456789<space>15
Every transaction to the ULT system is via SMS. To avail unlimited transactions, subscribers are encouraged to avail unli text promos offered by their networks.
All transactions must be sent to the gateway that corresponds to its network. If you are a Smart user, send all your transactions to Smart gateway only. The same applies to Globe and Sun.
Loading of some codes in Smart telecom are designed for specific network. For example, All Text promos are exclusive only for Smart subscribers while Gaan Text promos are exclusive for Talk 'N Text users only. Our system will accept the transaction but the telecom will invalidate the load. To prevent this kind transaction failure, make sure to ask the telecom/network of your customer first before loading a certain load package.
The ULT system has a text help line for your concerns and inquiries. For any concerns, just text HELPYOUR CONCERN and send to our gateway number. (E.g. HELP LOAD NOT CREDITED TO CUSTOMER NUMBER 09081234567 AT 2PM)
Smart users may experience COS (check operator services) instances or runs out of regular load and can no longer transact with the ULT system. By dialing *80809478300007, the ULT system will automatically load the user's activated SIM with P15.00. The appropriate amount will be deducted from the user's Load Fund balance.
Format: ENCASH<space>AMOUNT
Ex.: ENCASH 750
There are instances when users experience SMS delays. Factors include the cell site and/or the user's mobile phone signal. The ULT system will not accept/process load requests that are delayed for three (3) minutes or beyond.
Download a copy of our System Behavior